Terms of service

Terms of Service

These terms apply to every order placed on novenwatches.com. By placing an order you accept them. They are written to be read, not to be hidden — if anything is unclear, email us before you buy.

Who we are

NOVEN is an independent watch brand selling its own range of watches through this online store. Contact: novenstore.official@gmail.com.

Orders and contract

An order is placed when you complete checkout. We send an order confirmation by email; the contract is formed when we send the dispatch confirmation. We may refuse or cancel an order where we suspect fraud, where a product is unavailable, or where a pricing or listing error has occurred — in that case we tell you and refund any amount already paid in full.

Prices and payment

All prices are shown in euros and include VAT where applicable. Shipping is free. The price charged is the price shown at checkout at the moment you confirm the order. Payment is taken when the order is placed, through the payment methods offered at checkout. By paying you confirm that you are entitled to use the chosen payment method.

Delivery

Delivery times, tracking and what happens if a parcel is delayed or lost are set out in our Shipping policy, which forms part of these terms.

Returns, withdrawal and refunds

Your 14-day right of withdrawal, our handling of faulty or damaged pieces, and the way refunds are paid are set out in our Returns & Refunds policy, which forms part of these terms. Nothing in these terms limits the rights you have as a consumer under the law of the country where you live.

Legal guarantee

As a consumer in the European Union you are protected against defects present at delivery for at least two years. If a piece develops a fault that is covered, we repair, replace or refund it.

Product information

We take care to describe each piece accurately. Product images are for illustration; colours may vary slightly with your screen. Our watches are not designed for swimming, showering or diving — keep them away from water.

Intellectual property

The NOVEN name, the text, the photographs and the design of this site belong to NOVEN. You may not reproduce them for commercial purposes without written permission.

Liability

We are liable for loss caused by our breach of these terms or by our negligence, as the law requires. We are not liable for losses that were not foreseeable when the contract was formed, or that arise from your use of a piece in a way it was not intended for. Nothing in this section limits liability that cannot be limited by law.

Disputes

If something goes wrong, write to us first — we resolve almost everything by email. If you are a consumer in the European Union and we cannot reach a solution, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Mandatory consumer protection rules of the country where you live always apply.

Changes

We may update these terms from time to time. The version in force when you place an order is the one that applies to that order.