Contact information

Contact

Who you are buying from

NOVEN is an independent watch brand. We design our pieces, write every word on this site ourselves, and handle every order and every email personally. There is no call centre and no ticket queue — when you write to us, a person who knows the watches reads it.

How to reach us

Email: novenstore.official@gmail.com
Support hours: Monday to Friday, 9:00 to 18:00 CET
Response time: within 2 business days, usually faster

For anything about an existing order, include your order number in the message and we will get to it faster. If you have not heard back within 2 business days, check your spam folder and then write again — we answer everything.

Before you order

Not sure about a size, a colour, or whether a piece suits your wrist? Email us before buying. We would rather answer a question than process a return.

Returns

Returns are handled by email at the same address. Please do not send a piece back before we have confirmed the return and given you the address. Full details are on our Returns & Refunds page.

Online dispute resolution

If you are a consumer resident in the European Union and we have not been able to resolve a complaint between us, you can submit it through the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.