Contact information

Contact

Who you are buying from

NOVEN is a trading name of [PREENCHER: nome legal da empresa].

Registered address: [PREENCHER: morada completa, codigo postal, Portugal]
Tax number (NIF/VAT): [PREENCHER: NIF]
Company registration number: [PREENCHER: numero de registo comercial]

How to reach us

Email: hello@novenculture.com
Support hours: Monday to Friday, 9:00 to 18:00 (Lisbon time)
Response time: within 2 business days

For anything about an existing order, include your order number in the message and we will get to it faster.

Returns

Returns are handled by email at the same address. Please do not send a piece back before we have confirmed the return and given you the address.

Online dispute resolution

If you are a consumer resident in the European Union and we have not been able to resolve a complaint between us, you can submit it through the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.