Shipping policy
Shipping
Shipping is free, everywhere
Every NOVEN order ships free, to every country we deliver to. The price on the product page is the price you pay at checkout. No shipping charges at the last step, no minimum order value.
Where your watch comes from
Our pieces are made and dispatched from our manufacturing partner in Asia and sent directly to you. That is what keeps the price where it is. The trade-off is time, and we would rather be straight with you about it before you pay than surprise you after.
Processing
We prepare and dispatch orders within 1 to 3 business days of payment. Orders placed at the weekend or on a public holiday are processed on the next business day.
Estimated delivery times
| Destination | Estimated time |
|---|---|
| Germany, France, Netherlands, Belgium, Austria | 10 to 20 days |
| Rest of the European Union | 12 to 25 days |
| United Kingdom and Switzerland | 10 to 22 days |
| United States and Canada | 12 to 25 days |
| Rest of the world | 20 to 40 days |
These are estimates counted from dispatch, not from the moment you order. Most parcels arrive inside the window; customs, public holidays and postal conditions can push them to the far end of it.
Tracking
You receive a tracking number by email as soon as your order is dispatched. Tracking can take a few days to start updating after dispatch — that is normal and does not mean the parcel is lost. If you have no tracking number within 5 business days of ordering, check your spam folder and then email us.
Customs and duties
Any import duties or taxes are set by the customs authority of the destination country and are the responsibility of the recipient. It is worth checking your local thresholds before ordering.
Where we ship
We ship worldwide. If your country does not appear at checkout, email us and we will tell you whether we can reach you.
Delays and lost parcels
If your tracking has not moved for 15 business days, or the estimated window has passed in full, email us with your order number. We will chase the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.
Wrong address
Check your shipping address before you confirm the order. If you spot a mistake, email us within 12 hours and we will correct it if the parcel has not left. Once dispatched we cannot reroute it.
Questions
Write to novenstore.official@gmail.com, Monday to Friday, 9:00 to 18:00 CET.